Terms & Conditions

1Website Usage

• Access to this website is subject to applicable laws and these Terms & Conditions
• All content, images, product descriptions, graphics, logos, and materials available on this website are the property of Baidya Nath Weighing Machine Co. (TYCOON) and may not be copied, reproduced, distributed, or used without permission
• We reserve the right to modify, suspend, or discontinue any part of the website without prior notice

2Product Information

• We make every effort to ensure that product descriptions, specifications, images, pricing, and other information are accurate
• Product images are for illustrative purposes and may vary slightly from the actual product
• Specifications, features, accessories, and packaging may change without prior notice as part of product improvements
• TYCOON reserves the right to correct any errors, inaccuracies, or omissions at any time

3Orders & Payments

Orders may be accepted under either of the following payment methods:

A. Prepaid Orders

The full order value is paid before dispatch.

B. Partial COD Orders (Eligible Orders Only)

A mandatory advance payment of ₹299, or 10% of the order value (whichever is higher for orders above ₹3,000), must be paid before shipment processing.

4Shipping, Cancellation & Replacement

Shipping, cancellation, and replacement requests shall be governed by our separate policies available on the website. Customers are advised to review our Cancellation Policy and Replacement Policy before placing an order.

5No Refund Policy

All sales are final. Refunds are not offered for:

• Change of mind
• Wrong product selection
• Incorrect capacity selection
• Incorrect accuracy selection
• Incorrect platform size selection
• Product no longer required
• Delivery refusal
• Customer-related delivery failures
• Partial COD advance payments after order processing

Eligible issues, if any, shall be handled through replacement only as per our Replacement Policy.

6Warranty

Validity

Products are covered by a warranty of 1 year from the date of purchase, covering manufacturing defects only.

Service Process

Customers must first contact our support team for troubleshooting assistance. Support may be provided through phone, WhatsApp, photos, videos, or video calls (where required). If the issue cannot be resolved remotely, the scale or affected component may be required to be sent to an authorised service centre at the customer's expense. Doorstep service is not available.

Customers are responsible for:

• Shipping charges
• Packaging expenses
• Any incidental expenses involved in sending the product for service

Warranty Exclusion

Warranty does not cover:

• Batteries, keypads, stickers, switches, legs, printer paper rolls
• Physical damage
• Water or moisture damage
• Damage caused by misuse
• Unauthorised settings or calibration
• Accident, natural calamities, fire, rat or pest damage
• Voltage fluctuations
• Overloading beyond rated capacity

Warranty Void Conditions

Warranty shall become void if:

• The product is not used according to the user manual
• Repairs, settings, calibration, or modifications are performed by unauthorised persons
• Serial numbers, labels, or identification markings are removed or tampered with

No Replacement or Refund Under Warranty

During the warranty period, warranty service is limited to offsite repair only. No replacement, exchange, or refund shall be provided under warranty.

Warranty Claims

Customers should retain both the Purchase Invoice and Product Documentation, as they may be required for warranty claims. All warranty claims are subject to inspection and final approval by TYCOON.

7Legal Compliance

Customers are responsible for ensuring that the purchased product is suitable for their intended application and complies with applicable laws and regulations. For products above 50kg capacity, customers are responsible for obtaining local verification/stamping from the concerned Legal Metrology Department wherever required by law before commercial usage.

Any penalties, compliance issues, or legal consequences arising from improper use shall be the sole responsibility of the customer.

8Limitation of Liability

• TYCOON shall not be liable for indirect, incidental, special, consequential, or business losses arising from the use of its products or services
• Liability, if any, shall not exceed the original invoice value of the product purchased
• We do not guarantee uninterrupted operation of the website, courier services, third-party software, mobile applications, or external services

9Right to Refuse Service

TYCOON reserves the right to refuse service, refuse orders, cancel suspicious transactions, restrict COD availability, or request additional verification before shipment, where necessary for fraud prevention, operational reasons, or business requirements.

10Policy Updates

We reserve the right to modify these Terms & Conditions, policies, product specifications, pricing, and website content at any time without prior notice. The latest version published on the website shall govern all transactions.

11Jurisdiction

All disputes shall be subject exclusively to the jurisdiction of courts located in Giridih, Jharkhand, India.

12Customer Support