Cancellation Policy

1Order Confirmation & Payment Policy

TYCOON ships orders under one of the following payment methods:

A. Prepaid Orders

The full order amount is paid before dispatch.

B. Partial COD Orders

For eligible orders, a mandatory advance payment is collected before shipment, and the remaining balance is payable at the time of delivery.

2Order Processing & Dispatch

• Orders are generally processed and dispatched within 1–3 working days after payment confirmation
• Certain products may require additional testing, stamping, calibration, documentation or packaging time
• Tracking details are shared once the shipment is dispatched
• Dispatch timelines are estimates and may vary depending on workload, product type, stock availability, or operational requirements

3Delivery Timelines

• Most shipments are delivered within 3–10 working days after dispatch
• Delivery timelines depend on destination, courier serviceability, and local conditions
• Delivery dates shown on the website are estimates only and should not be treated as guaranteed delivery commitments

4Customer Responsibility

Customers must provide:

• Correct name
• Complete address
• Correct PIN code
• Valid mobile number
• Any required landmark or delivery instructions

TYCOON shall not be responsible for delays, failed deliveries, returned shipments, or additional charges arising from incorrect information provided by the customer.

5Shipping Delays

Although we strive to dispatch and deliver orders promptly, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Natural disasters
• Government restrictions
• Transport disruptions
• Regional disturbances
• Strikes
• Courier operational issues
• Remote location service delays
• Courier in-transit delays including all related factors

Such delays shall not be considered grounds for cancellation, refund, compensation, or chargeback.

6Cancellation Policy

As soon as an order is confirmed, the process of verification, testing, packing, documentation and shipment preparation begins. Therefore, cancellation or modification of orders is generally not possible.

Customers requiring urgent cancellation should contact us immediately after placing the order. Any approval shall be solely at the discretion of TYCOON.

7Partial COD Orders

For eligible products and locations, TYCOON may offer Partial Cash on Delivery. Under Partial COD:

• A mandatory advance payment is collected before dispatch
• The remaining balance is payable upon delivery

Advance Payment

The advance amount is collected to confirm the order and cover expenses related to:

• Order processing
• Quality checks
• Packaging
• Documentation
• Shipping arrangements

Non-Refundable Advance

Once an order has been processed, the advance payment becomes non-refundable. The advance amount shall not be refunded if:

• The customer refuses delivery
• The customer is unavailable for delivery
• Incorrect address information is provided
• The shipment is returned due to customer-related reasons
• The customer changes their mind after shipment
• The customer no longer requires the product

8Refused, Undelivered, or Returned Shipments

If a shipment is returned due to customer-related reasons, including but not limited to:

• Delivery refusal
• Incorrect address
• Incorrect contact information
• Customer unavailable during delivery attempts
• Failure to accept delivery
• Customer requests return while in transit

Then the customer shall be responsible for all shipping expenses incurred, which may include:

• Forward shipping charges
• Return shipping charges
• Re-dispatch shipping charges
• Additional handling charges, where applicable

9Re-Dispatch Requests

If a customer wishes to receive a shipment that was previously returned due to customer-related reasons:

• Re-dispatch shall be subject to approval by TYCOON
• All applicable shipping and return freight charges must be paid in advance
• TYCOON reserves the right to require full prepaid payment before re-dispatching the order

10No Refund Policy

All sales are final. TYCOON does not offer refunds for:

• Change of mind
• Incorrect product selection
• Capacity not matching customer requirements
• Accuracy not matching customer requirements
• Platform size not matching customer requirements
• Product no longer required
• Courier delays
• Duplicate orders placed by mistake
• Delivery delays caused by courier partners
• Refused deliveries
• Failed deliveries due to customer-related reasons
• Partial COD advance payments after order processing

No cash refund, bank transfer refund, UPI refund, card refund, wallet refund, store credit, or partial refund shall be issued once an order has been processed.

For damaged, incorrect, or defective products, please refer to our separate Replacement Policy.

11Right to Refuse Service

TYCOON reserves the right to:

• Refuse any order
• Cancel any unconfirmed order
• Restrict COD availability
• Request additional verification before shipment
• Convert COD orders to prepaid orders where necessary

Such decisions may be taken for fraud prevention, operational reasons, repeated delivery failures, or any other business reason deemed appropriate by TYCOON.

12Contact Information

For shipping or order-related assistance, please contact: