Privacy Policy

1Who We Are

Baidya Nath Weighing Machine Co. (TYCOON) is an ISO 9001:2015 certified manufacturer of electronic weighing scales, operating the website tycoonweighingscales.com. We are committed to protecting the privacy of everyone who visits our website or purchases our products.

Our registered address is: Sihodih, P.O. Sirsia, Dist. Giridih, Jharkhand – 815301, India.

2Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect the following information:

• Contact details: full name, phone number, email address
• Shipping details: delivery address, city, state, PIN code
• Order details: products purchased, order value, order history
• Payment details: processed securely by our payment partner (Razorpay) — we do not store your card, UPI or netbanking credentials on our servers
• Technical data: IP address, browser type, device information, and pages visited, collected automatically to improve site performance and security

3How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Communicate order confirmations, shipping updates, and delivery status via SMS, WhatsApp, email or phone call
• Respond to enquiries, product questions and bulk/corporate pricing requests
• Improve our website, products and customer service
• Comply with applicable legal, tax and regulatory obligations

We do not sell, rent or trade your personal information to any third party for marketing purposes.

4Payment Information

All online payments on tycoonweighingscales.com are processed through Razorpay, a PCI-DSS compliant payment gateway. Your card, UPI, netbanking and wallet details are encrypted and handled directly by Razorpay — TYCOON does not receive or store your full payment credentials at any point.

For orders placed with Cash on Delivery (COD), an advance payment (where applicable) is collected online through Razorpay, and the remaining balance is collected in cash at the time of delivery.

5Order Fulfilment & Shipping

To deliver your order, we share the necessary shipping information (name, phone number, delivery address and order details) with our logistics and courier partners. This information is used solely for the purpose of delivering your order and is not used by our shipping partners for any other purpose.

6Cookies

Our website uses cookies to improve your browsing experience, remember your cart contents, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the website (such as the shopping cart) may not function correctly if cookies are disabled.

7Data Sharing & Third Parties

We may share your information with trusted third parties strictly for the purpose of running our business, including:

• Payment gateway providers (Razorpay) for processing transactions
• Courier and logistics partners for order delivery
• Hosting and technical service providers who help operate our website

These partners are only given the information necessary to perform their specific service and are required to keep it confidential.

8Data Retention

We retain your personal and order information for as long as necessary to fulfil the purposes described in this policy, including maintaining business and tax records as required under Indian law.

9Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal record-keeping obligations
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 13.

11Children's Privacy

Our website and products are intended for business and adult use. We do not knowingly collect personal information from children under the age of 18.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date.

13Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us: