Replacement Policy

1Replacement Request Period

All replacement requests must be raised within 7 calendar days from the date of delivery. Requests received after 7 days of delivery will not be eligible for replacement.

2Free Replacement for Damaged, Wrong, or Non-Working Products

A free replacement may be provided if:

• The product received is physically damaged during transit
• The product is non-working upon delivery
• A different model/product was delivered than what was ordered
• Major components or accessories are missing from the package

Mandatory Requirements

To qualify for a free replacement, the customer must provide:

A. Uncut Unboxing Video

A continuous and unedited unboxing video clearly showing:

• The sealed package before opening
• The shipping label
• Opening of the package
• Internal packaging
• Product condition
• Accessories received
• The issue being reported

B. Photographs

Clear photographs of:

• Outer packaging
• Inner packaging
• Product received
• Shipping label

C. Written Email Request

A replacement request must be emailed to tycoonweighingscales@gmail.com within 7 days of delivery.

3Replacement Due to Wrong Product Selection by Customer

A customer may request a replacement if:

• The ordered capacity is not suitable
• The selected accuracy is not suitable
• The platform size is not suitable
• The wrong model was ordered by mistake
• The application requirement changed after ordering
• The customer wishes to exchange for another model

Such requests may be considered subject to the following conditions:

• A written email request must be submitted within 7 days of delivery
• The request must be approved by our support team before any product is returned
• The customer must arrange and pay for shipping the product back to TYCOON
• The product must be returned in unused condition, with original packaging, original accessories, user manuals, warranty documents, calibration certificate (if supplied), and any complimentary items supplied with the order
• The returned product must reach us in proper resale-able condition
• The replacement request will be processed only after inspection and approval of the returned product

4Charges Applicable for Customer-Initiated Replacements

When a replacement is requested because the customer ordered an unsuitable or incorrect model, the customer shall be responsible for:

• Return courier charges to TYCOON
• Original shipping/freight charges incurred for dispatch of the first order
• Price difference between the originally purchased product and the replacement product (if applicable)
• Shipping charges for dispatch of the replacement product (if applicable)

Once the returned product passes inspection, the approved replacement model will be dispatched.

5No Refund Policy

All sales are final. TYCOON does not offer refunds once an order has been processed, dispatched, delivered, or accepted by the customer. Refunds will not be provided for reasons including but not limited to:

• Change of mind after purchase
• Wrong model selected by the customer
• Capacity not matching the customer's requirement
• Accuracy not matching the customer's requirement
• Platform size not matching the customer's requirement
• Product no longer required
• Duplicate order placed by mistake
• Customer preference changes after delivery

Approved cases will be handled through replacement only, subject to the conditions of this policy. No cash refund, bank transfer refund, card refund, UPI refund, wallet refund, store credit refund, or partial refund will be issued.

6Situations Where Replacement Will Not Be Approved

7Inspection and Approval

All returned products are inspected by our technical team. Approval will be based on:

• Product condition
• Packaging condition
• Completeness of accessories and documents
• Verification of the reported issue

TYCOON reserves the right to approve or reject any replacement request after inspection. The decision of TYCOON regarding replacement eligibility shall be final.

8How to Request a Replacement

Please email the following details to tycoonweighingscales@gmail.com:

1. Order Number
2. Customer Name and Contact Number
3. Reason for Replacement
4. Product Photos and Uncut Unboxing Video (where applicable)

Our support team will review the request and provide further instructions.

9Contact Information

For any replacement request or query regarding this policy, please reach out to us: