We Stand Behind Our Products
Replacement Policy
At TYCOON, we want you to be fully satisfied with your purchase. This policy explains how our 7-Day Replacement works for products bought from Baidya Nath Weighing Machine Co.
Last Updated: August 20261Overview
Every TYCOON product is manufactured under strict quality control by Baidya Nath Weighing Machine Co. and covered under our 7-Day Replacement promise. If your product arrives damaged, defective, or incorrect, we will replace it — no questions asked, subject to the conditions below.
2Replacement Window
You may request a replacement within 7 days of the delivery date shown on your order. Requests made after this window will not be eligible for a free replacement, but may still be covered under our 1 Year Warranty for manufacturing defects.
3Eligible for Replacement
- The product arrived physically damaged during transit
- The product is defective or not functioning as described
- You received the wrong product, capacity, or colour variant
- The product is missing parts or accessories that were listed with the order
4Not Eligible for Replacement
- The product has been used beyond normal testing, installed, or shows signs of misuse
- Damage is caused by the customer after delivery (drops, water damage, electrical surge, etc.)
- The original packaging, accessories, or invoice are missing
- The replacement request is raised after the 7-day window
- The issue is due to normal wear and tear rather than a manufacturing defect
5How to Request a Replacement
To raise a replacement request, please have the following ready:
- Your Order ID / Invoice number
- Clear photos or a short video showing the issue
- A brief description of the problem
Send this to us via phone, WhatsApp, or email using the details in Section 9, or through the "Contact Us" page on our website.
6Replacement Process
- Contact our team within 7 days of delivery with your Order ID and photos/video of the issue
- Our team reviews the request and confirms eligibility, usually within 24–48 hours
- Once approved, the defective/incorrect product is picked up or you'll be guided on how to send it back
- A replacement unit is dispatched once the original product is received and verified
7Shipping for Replacements
If the replacement is due to our error (damaged in transit, wrong item sent, defective on arrival), TYCOON bears the shipping cost both ways. If a replacement is approved outside of these cases at our discretion, return shipping charges may apply and will be communicated to you in advance.
8Replacement vs Warranty
Our 7-Day Replacement covers immediate issues on delivery (damage, defects, wrong item). Beyond this period, eligible products remain covered under our 1 Year Warranty against manufacturing defects, which may involve repair or part replacement rather than a full product swap, depending on the issue.
9Contact Us
For any replacement request or query regarding this policy, please reach out to us:
📍 Baidyanath Road, Shankarchak, Near by Giridih College, Giridih, Dist:- Giridih, Jharkhand, Pin Code:- 815301
📞 9031860451
✉️ tycoonweighingscales@gmail.com